Frequently Asked Questions

We understand that embarking on a journey of personal or team development can come with many questions

To help, we’ve compiled answers to some of the most common inquiries. If you can’t find what you’re looking for, please feel free to reach out to us directly – we’re happy to help!

What to expect from a Rise Performance Psychologist

An initial intake assessment will be conducted. The psychologist will work with you to gain a snapshot of your life, including a developmental history and your current concerns. Together you will identify strengths and barriers in your life and establish therapeutic goals. The psychologist will use the information to develop a treatment plan which will involve active participation from you in ongoing sessions. Rise Performance Consulting aims to keep sessions dynamic and interesting through the use of a variety of evidence based techniques. Clients are encouraged to give feedback where possible to ensure sessions are continuing to challenge and support them.

How are your consultations delivered?

We understand that every client has different needs, so we offer a range of 50-minute consultation formats:

Face-to-face sessions
Telehealth (online or phone consultations)
Walk & talk sessions
On-site support at training or competition environments

For those who need extra time, we also offer Long Consultations (75 minutes)—an extended session option for clients who benefit from additional support.

How many sessions do I need and how often should I visit?

It varies for everyone, but 6–10 sessions generally create meaningful change. Consider these factors when planning your sessions:

Goals: Do you have short-term goals? If so, a targeted block of 4–6 sessions may help fast-track progress. If you have longer-term goals, spacing out sessions or attending them over a longer period might be best.
Availability: Consider how much time you can realistically commit to attending sessions and working on new skills while balancing work, sport, family, and other commitments. We are here to help! Discuss your schedule with your treating performance psychologist, and we can adapt the treatment plan to suit your needs.
Effort: We get out what we put in. Progress comes from both attending sessions and practicing the skills in between. Just like mastering a sport, developing mental skills requires practice and persistence—we are here to guide you.
Long-Term Growth: Enhancing performance and maintaining a positive state of mental well-being are lifelong journeys. Just like physical training, many people use psychology as an ongoing, proactive strategy to manage their mental health.

Finding the right approach for you is key. Let’s work together to make it happen.

Is seeking support a sign of weakness?

Not at all. Many people hesitate to reach out, fearing it signals weakness or that something is wrong. In reality, working with a performance psychologist is about thriving—enhancing both performance and mental well-being.

Everyone faces challenges, and learning to navigate them is key to growth. Seeking support is a strength, not a weakness. Give it a try and see the benefits for yourself!

What is your cancellation policy?

Running an efficient practice allows us to support as many people as possible. Therefore, our cancellation policy reflects our commitment to respecting everyone’s time.

Our policy:

If you reschedule or cancel your appointment with more than 24 hours’ notice, there will be no charge. However, we appreciate as much notice as possible so we can offer the slot to someone else.
If you reschedule or cancel your appointment with less than 24 hours’ notice, you will be charged 50% of the total consultation fee.
However, if we fill your spot, you will not be charged.
If you do not attend your appointment without notifying us, you will be charged the full appointment fee.
You are personally responsible for paying cancellation/non-attendance fees, including RTWSA/Third Party clients.

How long is your waiting list?

We are passionate about providing an efficient service and work hard to ensure that clients will generally be able to see a member of our team within a few weeks. We will do our best to accommodate your requests and attempt to match you with the most suitable performance psychologist to help you achieve your goals.

What is a Mental Health Care Plan?

A Mental Health Care Plan (MHCP) is created by your GP, and a referral is sent to us.
Having a Mental Health Care Plan makes you eligible for up to 10 sessions that are Medicare rebateable in a calendar year.

Can I use my private health cover for performance psychology appointments?

Yes. Check with your health fund to understand your level of psychology cover.

Are you NDIS registered providers?

We see clients who are NDIS participants who are self-managed or plan-managed.
We cannot see clients who are NDIA-managed. Please check with your support coordinator if you are unsure.

Are you RTWSA, WorkCover, and Third-Party Insurance providers?

Yes. You will need to provide approval or relevant contact details when you make your appointment.

I am a parent, can I attend the appointment with my child or teenager?

We offer a slightly longer appointment for children and teenagers 15 years and below. The psychologist will spend time in the session with both parent and the young person to encourage everyone being involved in the learning process. It will be expected that there will also be time that is dedicated to the young person attending the session alone (age dependent) but this will be organised on a case-by-case basis.

RISE to Your Potential

Still have questions? Want to know how we can help?

Let’s chat! Book a consultation today and take the first step toward unlocking your full potential.